The Nivel products for cities, citizens and mobility operators for tidy and safe streets.

Nivel offers a complete suite of tools to keep your streets tidy: Nivel Regulator, Poor Parking App, and Task Manager

The Nivel Regulator

For cities to set and communicate regulations to all micromobility operators digitally. Add and adjust any regulation in a few clicks. The policies are being sent to all operators once activated over a standardised dataset.

Common users

Mobility Advisor, Head of Regulatory Office, and Urban Planner

Common regulations

Creating no-parking and no-go zones to keep parks, graveyards and soccer fields tidy. If the main hotspot is the city centre, cities can consider setting the inner zone as a general no-parking zone and allow parking only in designated parking areas.

Additionally, cities can set slow zones, for example for areas with a lot of pedestrians to prevent accidents.

The city may also set a fee for each vehicle. Like street cafés, they use valuable public space and should pay their fair share for this. For particular impact, a city may charge higher fees for scooters in the city centre and subsidise those scooters in the outer zone. In doing so, the city centre becomes less crowded, and people on the outskirts get an improved transportation service.

Frequently Asked Questions

How do you receive the mobility data and where do you store it?
The Open Mobility Foundation established standards for data exchange between governmental authorities and commercial operators within the micromobility space. We receive the mobility data from all operators through the MDS (Mobility Data Specifications) API – the most robust solution for economic transactions, real-time control and high quality analysis. All data within the Nivel Regulator is stored on servers in Norway.
How much time do cities spend using the Nivel Regulator?

Bergen in Norway uses the tool almost every day to adjust rules and zones. There is for example a constant need to set new parking or no-go zones. Other smaller cities use the tool just occasionally every few weeks.

In any case, we usually onboard cities quite quickly – so they can use the Nivel Regulator after 2 days and an hour of training for the staff. You can create a no-parking zones in less than 5 minutes and inform all operators about it.

How do you price the tool?
The costs for the tool depends on the overall scooter numbers in your city. Contact us for a quick estimate.

Nivel Regulator analytics

The analytics module within the Nivel Regulator allows cities to monitor the overall fleet numbers and utilisation of the shared vehicles and the public space. This will in turn give you input to policy updates – or new urban development in the long term.

How many scooters are ready to be used on your streets? Get real-time data on the number of vehicles that are available, the time vehicles are available and the trips per vehicle per day.

How are the vehicles being utilised? Get insights on the number of total trips, trips per vehicle, the average trip duration, average trip length (m) and average trip speed in (km/h). Based on this insight the city may increase or decrease the permitted number of vehicles.

Which roads are particularly often used by scooter drivers? What are common start and stop points of trips? Where is the need to improve road or bike lane infrastructure?

How often does a certain parking area reach its maximum capacity? If it’s regular occurrence, then cities can create another parking area close by to have 2 tidy spaces instead of 1 overcrowded one.

The Poor Parking App

Citizens can send a photo and the location of a poorly parked scooter to any operator through The Poor Parking App. The operator takes action on the parking reports, so the city saves valuable human resources and has tidier streets.

Common reports

Citizens that notice that the pathway close to their house is often blocked or feel an important cultural place (like a park) is too crowded with scooters.

Poor Parking App analytics

In the Nivel Regulator, city officials can review the number of parking reports received, the operators’ response to them, the geographical distribution and operators share of reports, including reports per vehicle or reports per trip.

How many reports were submitted in the last 6 months? Do streets get tidier? If the number of reports are not decreasing, cities can consider setting the city centre as a general no-parking zone and allow parking only in designated parking areas.

Common questions

Have you seen a high usage of the app by citizens?
Yes, in Bergen, Norway there is a high acceptance of the app. The first year we had around 2000 reports per month. Now, the situation on the ground has improved and we typically see 500 reports per month.
Why can't the operators handle the scooter problems themselves?

There is no scooter operator which has a dedicated app for citizens to report poorly parked scooters. Therefore, operators don’t detect all poorly parked scooters. With our app, the location of scooters can be transmitted to the operators, even for those that are out of battery.

We developed the app and the analytics module so that cities have a unified overview of all poorly parked scooters and can take necessary measures to keep their streets tidy and safe.

Is the app GDPR-compliant?

Yes, when a report is submitted, the user details aren’t transmitted to Nivel. Here’s the full privacy policy of the app:

The average amount of reports has decreased overall a bit since the introduction of the app 2 years ago, but it means that Bergen’s streets are getting tidier.

The Task Manager

Once a report is made, the operator gets an email notification. The report is also added to the Task Manager for the scooter operators. There they can see all reports that have been made and mark them as fixed, rejected or planned to be fixed.

Task Manager analytics

In the Nivel Regulator, city officials can review how many reports are fixed within 24 and 72 hours and filter by operator.

What’s the average response time of each operator in the long-term to review and fix parking violations? A city may reward operators that have the best response times with higher caps or lower fees.

Common process to fix a parking violation

This tool is mainly used by the City Operation Manager of the scooter operator. This person delegates scooters to be fixed to their street patrol team. The Task Manager can be used in the mobile version by the street patrol team to document their progress. We also provide a separate Parking Report API for operators to pull the data directly into their own operations systems.

In case the scooter is going on a new trip, the parking report is automatically recorded as fixed, enabled by the deep data integration. Scooter operators can incentivise drivers to use poorly parked scooters e.g. with a discount on the trip.

Common questions

How do you price the tool?
The costs for the tool are calculated for the amount of reports that are made. Contact us for a quick estimate.