Nivel
Nivel offers a complete suite of tools to keep your streets tidy: Nivel Regulator, Poor Parking App, and Task Manager
The Nivel Regulator
For cities to set and communicate regulations to all micromobility operators digitally. Add and adjust any regulation in a few clicks. The policies are being sent to all operators once activated over a standardised dataset.
Common users
Mobility Advisor, Head of Regulatory Office, and Urban Planner
Common regulations
Creating no-parking and no-go zones to keep parks, graveyards and soccer fields tidy. If the main hotspot is the city centre, cities can consider setting the inner zone as a general no-parking zone and allow parking only in designated parking areas.
Additionally, cities can set slow zones, for example for areas with a lot of pedestrians to prevent accidents.
The city may also set a fee for each vehicle. Like street cafés, they use valuable public space and should pay their fair share for this. For particular impact, a city may charge higher fees for scooters in the city centre and subsidise those scooters in the outer zone. In doing so, the city centre becomes less crowded, and people on the outskirts get an improved transportation service.
Frequently Asked Questions
Bergen in Norway uses the tool almost every day to adjust rules and zones. There is for example a constant need to set new parking or no-go zones. Other smaller cities use the tool just occasionally every few weeks.
In any case, we usually onboard cities quite quickly – so they can use the Nivel Regulator after 2 days and an hour of training for the staff. You can create a no-parking zones in less than 5 minutes and inform all operators about it.
Nivel Regulator analytics
The analytics module within the Nivel Regulator allows cities to monitor the overall fleet numbers and utilisation of the shared vehicles and the public space. This will in turn give you input to policy updates – or new urban development in the long term.
How many scooters are ready to be used on your streets? Get real-time data on the number of vehicles that are available, the time vehicles are available and the trips per vehicle per day.
How are the vehicles being utilised? Get insights on the number of total trips, trips per vehicle, the average trip duration, average trip length (m) and average trip speed in (km/h). Based on this insight the city may increase or decrease the permitted number of vehicles.
Which roads are particularly often used by scooter drivers? What are common start and stop points of trips? Where is the need to improve road or bike lane infrastructure?
How often does a certain parking area reach its maximum capacity? If it’s regular occurrence, then cities can create another parking area close by to have 2 tidy spaces instead of 1 overcrowded one.
The Poor Parking App
Common reports
Citizens that notice that the pathway close to their house is often blocked or feel an important cultural place (like a park) is too crowded with scooters.
Poor Parking App analytics
In the Nivel Regulator, city officials can review the number of parking reports received, the operators’ response to them, the geographical distribution and operators share of reports, including reports per vehicle or reports per trip.
How many reports were submitted in the last 6 months? Do streets get tidier? If the number of reports are not decreasing, cities can consider setting the city centre as a general no-parking zone and allow parking only in designated parking areas.
Common questions
There is no scooter operator which has a dedicated app for citizens to report poorly parked scooters. Therefore, operators don’t detect all poorly parked scooters. With our app, the location of scooters can be transmitted to the operators, even for those that are out of battery.
We developed the app and the analytics module so that cities have a unified overview of all poorly parked scooters and can take necessary measures to keep their streets tidy and safe.
The Task Manager
Task Manager analytics
In the Nivel Regulator, city officials can review how many reports are fixed within 24 and 72 hours and filter by operator.
What’s the average response time of each operator in the long-term to review and fix parking violations? A city may reward operators that have the best response times with higher caps or lower fees.
Common process to fix a parking violation
This tool is mainly used by the City Operation Manager of the scooter operator. This person delegates scooters to be fixed to their street patrol team. The Task Manager can be used in the mobile version by the street patrol team to document their progress. We also provide a separate Parking Report API for operators to pull the data directly into their own operations systems.
In case the scooter is going on a new trip, the parking report is automatically recorded as fixed, enabled by the deep data integration. Scooter operators can incentivise drivers to use poorly parked scooters e.g. with a discount on the trip.
