Logmaster is a NHVR accredited electronic work diary that is compliant for use on Apple and Android smartphones and tablets. Click this banner to see our accreditation.
Logmaster is a NHVR accredited electronic work diary that is compliant for use on Apple and Android smartphones and tablets. Click this banner to see our accreditation.
Logmaster Pty Ltd has obligations concerning the collection, use, disclosure and storage of personal information. These obligations are set out in the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Privacy Act), and other applicable State and Territory privacy laws.
In this Privacy Policy, references to “Logmaster”, “we”, “us” and “our” are to Logmaster Trading Pty Ltd (ACN 51 655 017 851).
This Privacy Policy covers the Logmaster website and associated bookings mobile applications, including:
(together, the Websites).
Logmaster is committed to protecting your privacy.
You consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy.
We will review and may update this Privacy Policy from time to time.
Depending on your relationship with Logmaster, we may collect:
• Name, address, date of birth and contact details.
• Driver licence information (including licence number, class and status).
• Employer and employment details.
• Account credentials.
• Payment and transaction information.
• Vehicle, work diary and fatigue records.
• GPS and location information where required for service delivery.
• Photographs and uploaded documents.
• Technical information such as IP address, browser, operating system and device identifiers.
• Customer support, survey and correspondence information.
We may collect personal information directly from the individual concerned or from a third party. We will only collect your personal information from a third party if it is unreasonable or impracticable to collect this information directly from you or if we are otherwise permitted to do so.
Third parties that we may collect personal information from include:
Logmaster Australia uses social as the service partnering services such as Facebook, Twitter and Instagram to communicate with the public about its activities. Logmaster Australia may collect your business information when you communicate with us by using these social as the service partnering services, and the social as the partnering services will also handle your business information for their own activities. These social as the service partner sites have their own privacy policies.
We may collect this information when you communicate with us through the Websites, by telephone, by e-mail or through a written application. In some circumstances the collection of personal information may be required by law.
Specifically, we may collect your personal information:
If the personal information we collect includes sensitive information, including health information, we will ask for your consent to connect this sensitive information, unless the law allows us to collect it without your consent.
The employee records exemption set out in the Privacy Act applies to our acts and practices in relation to the handling of employee records by us in relation to current and former employment relationships. This Privacy Policy does not apply to our acts and practices in relation to employee records.
We collect information to:
• provide our software and support services;
• administer customer accounts;
• identify drivers;
• register drivers for NHVR-approved Electronic Work Diary services;
• create and maintain Unique Driver Identifiers (UDIs);
• maintain Electronic Work Diary records;
• comply with the Heavy Vehicle National Law, NHVR requirements and conditions of approval applying to Logmaster as an approved EWD provider;
• improve our products;
• communicate with customers;
• comply with legal obligations.
If you have agreed or asked, we may also use or disclose your personal information to provide you with information about promotions and other information which relates to our services, to invite donations or which we believe may be of interest to you. We may send you such information by email, telephone, SMS text message and/or any other form of electronic messages, post, fax or smartphone applications, social networking websites or any other method which becomes relevant from time to time.
When you provide us with information about yourself, you will usually be given the option to let us know that you do not want that information to be used for direct marketing purposes whether by ourselves or by any third party (including our commercial partners). If you do not take up that option, you will be taken to have agreed to the use of your information for marketing and promotional purposes.
You can change your mind about your direct marketing preferences at any time by contacting us using our contact details listed below. In addition, if you receive direct marketing from us by email or SMS message, you will be reminded in the email or SMS message that you are able to request a change to your preferences.
We disclose personal information only where reasonably necessary, including to:
• your employer or nominated transport operator;
• authorised compliance personnel;
• cloud hosting and technology providers;
• payment processors;
• professional advisers;
• regulators or law enforcement where required by law.
All production customer data is hosted in Australia unless otherwise disclosed.
We may disclose personal information in other circumstances, where the person concerned has consented to the disclosure, or where we are expressly permitted to do so by the Privacy Act or another law. These other disclosures may include where:
All Logmaster data is stored in Australia.
Generally, we do not send or disclose your personal information to anyone outside Australia.
A “cookie” is a small file stored by the web browser software on your computer when you access our Websites. An explanation of cookies can be found on the Office of the Australian Information Commissioner’s (OAIC) website.
We use session cookies for maintaining contact with a user throughout a web browsing session. Session cookies expire when the browsing session comes to an end or a user shuts down their computer.
We use persistent cookies for statistical purposes and to improve our Websites.
You may accept all cookies, reject all cookies or be notified when a cookie is set. However, if refuse the use of cookies by selecting the appropriate settings on your browser, this may prevent you from using the full functionality of the Websites.
We will deal with any personal information collected by cookies in the same way we handle other personal information under this Privacy Policy.
The website communications generated from using and/or registering on this Website, such as promotional emails, may contain electronic images known as “web beacons”. Web beacons generally work in conjunction with cookies, and we may use them with cookies to, for example, count the number of visitors to the Websites or see whether you have acted on an email or clicked on a link, for example where this is a condition of entering a competition.
Our Website uses Google Analytics, a web analytics service provided by Google Inc. (Google). Google Analytics uses cookies to help analyse how users use the Websites. Google Analytics anonymously tracks how users interact with the Websites, including where they came from, what they did on the Websites and whether they completed any transactions on the Websites.
The information generated by the cookie about your use of the Websites (including their IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of compiling reports on the Websites’ activity and providing other services relating to the Websites and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate a person’s IP address with any other data held by Google.
You can opt out of the collection of information via Google Analytics by downloading the Google Analytics Opt-out browser add-on here.
We maintain administrative, technical and physical safeguards designed to protect personal information against unauthorised access, disclosure, alteration and loss. Access is limited to personnel requiring the information for legitimate business purposes.
The Websites may link to other websites which are outside our control, and other websites outside our control may link to the Websites. Whilst we try to ensure that we link only to websites which share our privacy and security standards, once you have left the Websites we cannot be responsible for the protection and privacy of any information which you provide on other websites. You should exercise caution and review the privacy statement applicable to the website in question.
Personal information is retained only as long as required for legal, contractual and operational purposes, including Heavy Vehicle National Law obligations. Information no longer required is securely destroyed or de-identified where appropriate.
You may request access to or correction of your personal information by contacting Logmaster. We will respond in accordance with the Privacy Act.
Privacy complaints should be directed to Logmaster in the first instance. If you remain dissatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
If you:
This policy was last updated: [15 July 2026]