1. Open an Investigation
- Begin by reviewing the failed form to understand what went wrong and initiate an investigation into the issue.
2. Identify the Error
- Review the submitted form to pinpoint any discrepancies or mistakes that caused the failure.
3. Cross-Check Information
- Compare the form details with available data such as schedules, telematics, or communications to verify the information and determine accuracy.
4. Evaluate the Situation and Speak with the Driver
- Speak with the driver to get their perspective and gather any relevant context.
- Assess whether the form failure is due to a simple mistake, like a typo, or if there’s a more serious issue.
5. Ask the Driver to Refill the Form
- If it’s concluded that a typo or other minor error was made, ask the driver to refill the form using the side menu in the Logmaster portal.
6. Assess Non-Compliance
- If the investigation shows the driver operated in a non-compliant status as reported on the form, issue a Non-Conformance Report (NCR).
7. Conclude the Investigation
- Once the issue is resolved, either through refilling the form or issuing an NCR, recheck the data and close the investigation if no further action is needed.
